Terms and conditions

These terms apply to every order placed in the OneRide online store at oneride.eu. By placing an order you accept these terms. The version published on the day of your order applies to that order.

1. Seller and contact

The seller depends on the delivery address of your order. It is named in your order confirmation and on your invoice.

• Deliveries within the European Union: SIA "Viensrats.lv", registration number 54103135531, VAT number LV54103135531, Hipokrāta iela 41-29, Riga, LV-1079, Latvia.
• Deliveries outside the European Union and to the Canary Islands: Electric Mobile, S.L., VAT number ESB10893584, Calle Guadalaviar 2, 46009 Valencia, Spain.

Both companies sell under the OneRide brand. Contact: e-mail [email protected], phone +34 960 730 426, WhatsApp +34 620 769 581, or the contact form.

2. Orders and contract

To place an order, add the products to the cart, enter the delivery and invoicing address, choose the delivery method and the payment method, and confirm the order. Before you confirm, the checkout shows the products, the prices, the VAT, the delivery charge and the total amount.

Your order is an offer to buy. The contract is formed when we confirm your order by e-mail. If a payment has been taken or pre-authorised before we accept the order, it is refunded or released according to the procedures of your payment provider.

Orders are processed in the order in which they are received and paid.

3. Prices, currencies and VAT

• Prices are shown in the currency selected in the shop: EUR, SEK, DKK, NOK, CHF or GBP. Prices in SEK, DKK, NOK, CHF and GBP are converted from the EUR price at the exchange rate of the shop. Your order is charged in the currency shown at checkout.
• Deliveries within the European Union: prices include VAT at the rate of the delivery country. The VAT is shown at checkout and on the invoice.
• Companies with an EU VAT number that is valid in VIES: VAT is not charged (0 %), as shown at checkout.
• Deliveries outside the European Union and to the Canary Islands: prices are without VAT (0 %, export). Import VAT, customs duties and clearance fees of the destination country are not included. They are charged on import by customs or by the carrier and are paid by the buyer.
• The delivery charge is added at checkout (section 5).
• Prices and specifications may change without notice. The price shown when you place your order applies to that order.

Pricing errors and obvious mistakes

We take reasonable care to ensure that all prices shown on the website are correct. However, errors may occasionally occur (including typographical errors, technical issues or incorrect pricing).

If we discover that a product has been listed at an incorrect price, we will contact you as soon as reasonably possible and give you the option to:

• proceed with the order at the correct price, or
• cancel the order for a full refund of any amounts paid.

We reserve the right to refuse or cancel an order where the pricing error is obvious and unmistakable and could reasonably have been recognised as a mistake. In such cases we will notify you and refund any payment received without undue delay.

4. Payment

The payment methods available for your order are shown at checkout.

Deliveries within the European Union:

• card payment through Stripe, including Apple Pay and Google Pay on devices that support them;
• PayPal, for orders up to 2,500 EUR, including PayPal Pay Later where available. For a larger order with PayPal, contact us and we will check the conditions;
• Klarna; the Klarna payment options available to you are shown at checkout;
• bank transfer to the account of SIA "Viensrats.lv".

Deliveries outside the European Union and to the Canary Islands:

• card payment through Stripe;
• bank transfer to the account of Electric Mobile, S.L.

Card payments are available in all currencies of the shop. PayPal, Klarna and bank transfer are available for orders in EUR. For a bank transfer, the bank details and the payment reference are shown when you place the order. We ship the order as soon as the payment has arrived.

5. Delivery

We deliver to the countries offered at checkout: the member states of the European Union except Malta; Switzerland, Norway, the United Kingdom and Ukraine; and the Canary Islands. We do not deliver to Ceuta or Melilla. For other destinations, contact us before you order.

The amounts of 200 EUR refer to the value of the goods after discounts, including VAT where it is charged, without the delivery charge. For orders in another currency, the charges and the amounts are converted like the product prices.

Express delivery is the faster option. Orders from 200 EUR are mostly wheels, which travel as large and heavy parcels, so express delivery and delivery to Cyprus and outside the EU cost more from 200 EUR, while standard delivery to mainland EU destinations is free from 200 EUR.

Items in stock are usually dispatched from our warehouses in the EU on the next business day after the payment is confirmed. We ship from Monday to Friday. Your order is shipped by the carrier that can best meet the delivery time, for example FedEx, UPS or DHL. When your order is dispatched, we send you the tracking number by e-mail.

If the delivery address needs to change, contact us as soon as possible. A change can only be considered before the order is handed to the carrier, and a change of country may not be possible, because the delivery address determines the seller, the VAT and the delivery charge of the order.

If an item is not in stock or the stock runs out, it is back-ordered. Back-ordering adds waiting time; our sales team will tell you the expected date. If the item will not be in stock within 10 days, you can wait for it, change the order, or cancel the order with a full refund.

6. Delivery problems and damage in transit

If your order is not delivered, is delayed or lost, first contact the local office of the carrier with the tracking number: the local office usually knows the situation better than the office in the country of departure. If the problem remains, contact us by e-mail or phone as soon as possible so that we can help you.

Please check the package on delivery. If the box is damaged, ask the carrier to note the damage on delivery. Please report a damaged item to [email protected] as soon as possible, ideally within 7 days of delivery, and wrong or missing items ideally within 36 hours, so that we can claim from the carrier in time. Keep the damaged item and its packaging until the carrier collects it. We then file the claim with the carrier and arrange a replacement. These requests do not affect your statutory rights.

7. Right of withdrawal and returns

For deliveries within the European Union you have a 14-day right of withdrawal: you can withdraw from the purchase within 14 days after you receive the goods, without giving a reason.

• To withdraw, send us a clear statement, for example by e-mail to [email protected] with your order number. You can use the model withdrawal form below, but you do not have to. It is enough to send your notice before the 14 days end.
• Wait for our return address and the instructions for transporting the battery safely, then send the goods back within 14 days after your notice.
• You pay the direct cost of returning the goods, unless they are defective or incorrect. Wheels are bulky goods that cannot be returned by normal post; the cost of returning a wheel is estimated at 70–250 EUR, depending on the country and the weight of the wheel. You may use any suitable carrier.
• Handle the goods only as needed to check their nature, characteristics and functioning. We may deduct a proven loss in value caused by handling beyond that. If possible, please use the original packaging.
• We refund the price of the goods and the delivery charge up to the cost of standard delivery within 14 days after the returned goods arrive at our warehouse and have been checked. We use the same payment method you used, unless we agree otherwise, and you are not charged any fee for the refund.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: SIA "Viensrats.lv", Hipokrāta iela 41-29, Riga, LV-1079, Latvia, [email protected]

• I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods:
• Ordered on (*) / received on (*):
• Name of consumer(s):
• Address of consumer(s):
• Signature of consumer(s) (only if this form is notified on paper):
• Date:

(*) Delete as appropriate.

8. Cancellation and pre-orders

If your order has not been dispatched yet and you wish to cancel it, forward your order confirmation to [email protected]. We refund the amount paid within 14 days. As the cancellation may take up to 24 hours, an order that is dispatched in the meantime is handled as a return (section 7); the box should remain unopened.

Pre-orders

A pre-order is an order of a product that is not currently in stock. The customer pays the product in full and the product is reserved for the customer in the order of the pre-orders: the first to pre-order is the first to receive the product. The number of units in one batch is always limited; when a batch is sold out, it cannot be pre-ordered any more. Some products can be ordered before they arrive in our stock. If your pre-order is part of a new batch that we have already ordered for our stock, you can cancel it free of charge at any time before it is dispatched. If we order a product from the manufacturer specifically for you (a special order), we tell you so before you order. If you cancel a special order, we keep 10 % of the amount; if you change it to another product, we keep 5 % of the initial amount. Orders for products in stock can be cancelled free of charge before dispatch.

9. Warranty

We offer a 24-month limited warranty that covers the original purchaser from any defects under normal use from the date of purchase, including the battery. Riding more than 7000 km within these 24 months counts as heavy use, and the warranty then ends. The gradual loss of battery capacity with age and use is normal wear and is not a defect. We also offer free technical support for 24 months, including help with getting repair service and spare parts. Unfortunately, our warranty does not cover water damage or any kind of physical damage including road accidents. Items modified by the customer are not covered.

Battery care. When the wheel is not in use, keep it at 15–24 °C and keep the battery charged between 50 % and 70 %. If you do not ride for more than two weeks, check the charge about once a month. Damage caused by deep discharge, storage with an empty or fully charged battery, or charging in heat or frost is not covered.

The warranty is offered only to the original purchaser of the product and is not transferable to a subsequent purchaser. OneRide will either repair or replace the product at no charge, using new or refurbished replacement parts at our discretion. Replacements may be different but functionally equivalent models. The warranty does not cover any problem that is caused by conditions, malfunctions or damage not resulting from defects in material or workmanship, such as road hazards, accidents, and improper operation or maintenance.

The warranty also does not cover:

• repairs or opening of the wheel by anyone other than us or a workshop we have approved;
• water damage;
• a wheel whose serial number has been removed or cannot be read;
• damage caused by chargers, batteries or parts that are not original or not supplied by us;
• changes to the firmware or to speed, tilt-back or other safety settings beyond the manufacturer's limits.

The motor bearings of an electric unicycle are consumable parts and are subject to normal wear during operation. Their lifespan depends on the conditions of use: moisture, dirt, lack of maintenance, overloading, impacts, modifications or other external factors can significantly reduce their durability and affect performance. Bearing wear is not covered by the warranty, and replacement is at the owner's expense.

A replacement product is covered by the standard warranty from the date of the original delivery. If the replacement procedure extends beyond the warranty period, we may at our discretion extend the warranty on the replacement by up to 30 days. This extension is final.

For customers outside the European Union, the warranty includes replacement spare parts, online consultation and repair advice, but not the shipment of the item to our workshop, as it would require re-export and additional duties on all sides.

This warranty is given by the seller of your order (section 1) in addition to your statutory rights. Where applicable, you also have the legal guarantee of conformity under the law of your country, with remedies free of charge from the seller; this warranty does not affect it.

10. Repairs and service

• We offer repairs of the products we sell. For a warranty case or another repair, first send a request with our warranty form. Ship the item for repair only once the request is approved.
• Our main repair centre is in Riga, Latvia. In many cases we solve a warranty case faster by sending you the part with repair instructions, so the wheel does not have to travel. We can also provide parts and repair instructions to customers who wish to do other repairs themselves.
• The customer pays the shipping to our repair centre and is responsible for damaged or lost packaging during transit. During the warranty period OneRide pays the shipping of the first warranty case; from the second warranty case the customer pays the shipping, unless the law provides otherwise.

11. Take-back of old devices and batteries

Electric unicycles and their batteries must not be disposed of with household waste (crossed-out wheeled bin symbol). When you buy a new device from us, you can return an old device of the same type free of charge. Used batteries, including the batteries of electric unicycles, can be returned to us free of charge at our warehouse in Valencia (Calle Guadalaviar 2, 46009 Valencia, Spain) by appointment — write to [email protected] — or handed in at a municipal collection point. Lithium-ion batteries need special packaging for transport, so please contact us before you bring or send one.

12. Limitation of liability

OneRide is not liable for damage resulting from improper use of the product, such as unauthorised commercial use, non-original modifications or failure to follow the traffic rules. Electric mobility products can be dangerous to the user if not operated properly, and many products contain lithium-ion batteries, which can be a fire risk. Always wear a helmet and full protective gear, and follow the local rules for personal electric vehicles.

Nothing in these terms limits our liability where the law does not allow it, in particular for intent, gross negligence or injury to life, body or health.

13. Personal data

We process personal data as described in our privacy policy.

14. Complaints and disputes

If you are not satisfied, write to [email protected] or use the contact form.

If we cannot resolve your complaint, you can contact a consumer dispute body: for orders sold by SIA "Viensrats.lv", the Consumer Rights Protection Centre of Latvia (PTAC, www.ptac.gov.lv); for orders sold by Electric Mobile, S.L., the consumer arbitration system in Spain (Junta Arbitral de Consumo). We are willing to take part in dispute resolution proceedings before these consumer dispute bodies. You can also contact the consumer protection authority in your country. This does not affect your right to go to court.

15. Final provisions

All brands and product names mentioned are trademarks and/or registered trademarks of their respective holders. Product photos are for illustration only: the actual product may have cosmetic or production version differences.

We may change these terms. The version published on the day of your order applies to that order.