FAQ

Electric unicycle is the dream of urban transportation, this is the kind of transportation that sci-fi movies in the 80’s portrayed. Light, compact, fast personal transport that can take you almost anywhere in the city and you can take it with you anywhere as well. You can go to a meeting, to the shop, commute to work, or go to the bar in the evening -all on a EUC and you will not have to leave it on the street, it is compact enough, that you can take it with you.

Moreover – commute is only a small part of what EUC can do for you. Leisure riding and exploring new grounds, skill exercises, extreme jumps, if you are into that, are also possible. And by buying an electric unicycle you are joining one of the best communities out there – you can expect great support on forums, group rides, new friends and much more.

Modern unicycles have around 30 – 150 Km of range depending on the model. But with LI-Ion batteries that most of the electric unicycles utilize these days we advise you not to use all the juice from the battery to the last drop. If you want to prolong the life of your electric unicycle battery we suggest you charge it as often as you can, after every ride and try not to let the battery drop below 20%. And never store discharged electric unicycle for prolonged periods of time.

You can make quite simple calculations – look at the battery size of your electric unicycle, if its battery size is 1600Wh it will consume around 1,6kwh for the full charge. So, if the price in your area for electricity is 0,14 Eur for 1 kWh, it means that full charge will cost around 0,22 Eur, and usually this will be enough for a 100km ride on average city speeds.

Of course, there are purchase costs and maintenance, but this is true for any personal transport, and compared to the petrol prices – electricity costs are almost negligible.

During the storage main thing to worry about is the battery. And for the LI-Ion battery, the best way to store is the temperature 0 - 25°C and charge level around 60-70%. This is the best charge level to store, but even if it is fully charged, it is not as bad as low charge, 20% or less is really critical for the battery.

If you are experienced enough and ride electric unicycle for some time – almost every possible surface will be good for you – city roads, forest trails, parks, beach and even mountain trails – experienced riders ride everywhere.

Electric unicycle can ride up to and down from almost any reasonable hill. Bloggers test electric unicycles, such as Inmotion V12 or Kingsong S20 on the slopes of 40° and trust us – you will never want to go up such a slope.

Curbs are different in height, so smaller ones you can really ride over – depending on the size of your electric unicycle, the wheel diameter allows to ride over small to medium curbs, with bigger ones we suggest you to stop and bring the unicycle over the curb, but later, with experience – you can start even jumping over them.

This is very personal setting, where you have to consider – your electric unicycle model, your weight, your experience on electric unicycle and other factors.

Generally, people pump up the wheel between 1,8 and 2,8 bars. For the beginner it is usually easier to ride on lower pressure than on higher. One of the main reasons to pump up more pressure is to ensure that you are not hitting the rim while riding over curbs and potholes. So, if this is your first electric unicycle we recommend to pump to around 2.2 bars and then go from there.

It is important to check the pressure regularly as it influences your safety.

The “cut off” of electric unicycle means that it was overpowered and turned itself off. This can result in fall and damage to the wheel and the rider. Always use safety gear when using the EUC.  Under normal use unicycle has plenty of power in reserve for any unexpected bump or hill. Majority of such accidents happen when rider chooses wrong speed for the battery level and ignores warnings from the wheel.

Most of the electric unicycles have several protection levels to ensure that this will not happen to you, including – speed reduction on lower battery level, sound warnings and pedal lift. This is especially true for Kingsong and Inmotion wheels, that will not allow you to override the safety features. Begode wheels are meant for the more advanced users and user can change the safety limitations on his own, so you should be more careful with Begode wheels, keep track of your battery level at all times, choose your speed reasonably and respect the beeps.

This is one of the most common and also hard to answer questions. Of course, there are specs that factory gives us, and according to them some unicycles can go 100, 150, 200km on one charge.

And this is not a lie, they can really go that far, but… there are plenty of “buts” here. At what speed should you go to reach that range? What weight of the rider should be for this range to be feasible, in what weather conditions, on what surface… etc etc.

There are so many factors that influence range of the unicycle (or any electric transport for that matter) that no one can predict the real range in your individual situation. Factories are testing their wheels in ideal, far from real world conditions, so as general rule of thumb – if you are an average user who buys a 50km/h electric unicycle and rides with average speeds around 30km/h, you can multiply the range that is shown in specs by 0,7-0,75, and if you are fast rider, with higher weight you can multiply it by 0,5-0,6

Choosing protective gear is very individual matter, but we recommend to use the protective gear from the first day of your EUC journey.

If you don’t want to listen to the advice above, from our experience speeds below 15km/h allow rider to run off the unicycle without the fall, so some safety gear on such speeds can be ignored. On speeds 15-35km/h the roller blade type of protection – palms, knees, elbows + helmet are usually enough to protect you from most of the accidents.

On speeds 35km/h + and more over 50km/h+ you need motorsport type of protection and full-face helmet.

Even though, no factory will give you warranty from the water damage, and you are using the unicycle in rain on your own risk, a lot of riders use their unicycles in rainy weather and in most cases without any issues.

Modern electric unicycles are built with water protection in mind (some brands better then the other), but still factory water protection is never of the highest of levels, and if you plan to use your electric unicycle in the rain, maybe additional water protection is a good idea.

The most important parts to protect against moisture are mother board and batteries, and as motherboard is usually located on top of the unicycle – never put your unicycle on the side after you rode in rain – always dry it in standing position.

And if you want to wash your electric unicycle – try to use sponge more, not direct water, and avoid high pressure water, as this is the most dangerous.

Riding in winter is possible and you don’t need to skip half a year of riding. But there are some things to know before riding in winter.

• The battery is influenced by weather – the lower the temperature the less you can ride on one charge.
• Winter with snow means a lot of moisture – so you need to be extra careful or waterproof your unicycle.
• Take extra care of your unicycle after winter rides – salt and detergents on the streets as well as low temperatures can badly influence some part of the electric unicycle. Wash it carefully after such rides.
• Never store the unicycle in below freezing temperatures, and if it has been frozen – never ride it from the frozen state – when it starts to warm up, moisture can appear inside batteries and other metal electrical components, that can result in broken unicycle or even fire.

You have the right to return any/all products you have purchased directly from oneride.eu within 14 days of receiving the item(s) for a full refund.

The product(s) must be unused – in original packaging with labels and protective stickers intact - and still in the same, new condition as when received.

Products purchased directly from oneride.eu can be returned to our warehouse after contacting our customer support and confirming the return. 

Please follow the steps below to return your order:

1. Submit a request through the website form or email
2. Provide a return reason - send email
3. You will receive an email with your return instructions
4. Follow the instructions and create your return label
5. Return your order to us via our courier

For electric transport – EUC’s, electric scooters our store offers extended 2 (two) year warranty or 2000 km (whichever comes first). Usually factories offer only 1-year warranty, but we cover up for the second year.   

For accessories and spare parts, we offer 1-year warranty.

Warranty for batteries (as spare parts or inside the new product) is always 6 months. Battery has to be properly maintained for long life. Refer to our FAQ or ask us for an advice to find out more.

For customers outside of the European Union, please be aware - For customers outside of the European Union - warranty includes provision of replacement spare parts, online consultation, repair advice, but not the shipment of the item to our shop, as it would require reexport and additional duties on all sides.

In an unfortunate event of a warranty case there are two main options:

1. You provide us with full decription of the problem and film a video showing the serial number and the problem

2. We confirm the case with our service center and (if needed) with factory. 

3. We decide on the best way for you to fix the problem:

A.       We organise pickup of the product and make repairs (if possible) in our service centre, and after the repair works are done deliver the product back to you.
B.       If you are able to make repair works yourself – we can deliver the spare parts to you and you with our mechanic online supervision can make simple repairs yourself.

Oneride covers all expenses for warranty cases.

No regular maintenance as well as tire change are not affecting the warranty. If you are in doubt regarding what can influence the warranty and what will not – don’t hesitate to contact us.

Installation of covers, aftermarket pedals, power pads, lights or other accessories do not influence the warranty.

We at Oneride try to be as flexible as we can and provide best coverage we can for your purchase. But, nevertheless, warranty conditions are mainly regulated by manufacturers guidelines, so please be aware that these conditions (and not only) can void your warranty:

1.       Physical damage to critical components
2.       Water damage to electric or mechanical parts
3.       Improper use of the unit (overheating and overloading)
4.       Installation of aftermarket spare parts
5.       Unauthorized repairs

These are some general guidelines and each case will be considered separately, but we strongly advise you to contact us if you are unsure that your actions can influence the warranty of your unit.

Yes, if you got in an accident or have some other case where you need repair works to be done – contact us and we will estimate the repair costs for you.

Yes, it is possible to exchange your used EUC for a new with a discount, as for the units that you originally bought from our store or units that you bought elsewhere. Send all the information to our customer support and we will offer you the best solution we can.

We accept Credit card payments, PayPal and also installment options as well as bank transfer and invoicing options.

Payment options may vary from one country to another, so please, kindly note that.

All available payment options for each country are displayed at the checkout, once you have entered the country of delivery.

Main currency of our website is EUR and all other currency prices are adjusted regularly to match EUR, in case of any conflicting currency exchange, issue price in EUR is considered correct and final price.

For the convenience of our clients from non-euro countries we are gradually introducing more currencies to our store. At the moment we also offer prices in CHF, DKK KR, NOK KR, SEK KR. Please note that different payment methods treat different currencies differently, so if the payment method is not working for you, try changing currency.

NOTE. PayPal is only available for payments in EUR, for carts below 2500Eur.

We do not receive or store any payment information. All transactions are handled directly by our trusted payment providers, depending on payment method you chose it can be Klarna, Stripe or PayPal. Your credit card details are sent directly to the payment provider and cannot be read or accessed by any parties other than the trusted payment provider.

Yes, we offer VAT free trade between EU companies, so if you wish to buy in the name of the company please contact us. In recent future it will be implemented in the website, but at the moment, please contact us and we will issue a 0 VAT invoice for you.

We have several reserve warehouses across Europe, but our main shop and warehouse is in Valencia, Spain, which is EU, so you don't need to pay any extra fees upon receiving your product. All duties and fees are already payed.

Some orders are also served from our Latvian warehouse. We are constantly working on enlarging our warehouse network to better serve our European customers

It usually takes 3-6 business days to arrive in your country however, in some instances, delivery may be delayed by covid and other situations

Yes we do sell outside the EU, so if your are a client from country outside the EU – please contact us, and we will provide you price without VAT. We will not charge you taxes during the sale, but you might need to pay duties in your country depending on your local legislation.

At the moment export sales are made in manual mode, so contact us before you purchase, in the near future this will be automated process.

Unfortunately, we only ship to mainland Europe, Ireland and the UK. Courier companies don’t accept large battery units for air or ferry shipping to islands.  

Yes, we keep our promise and shipping for orders over 200 Eur are really free.

However, as our clients often requested a choice for the carrier, due to personal preferences, we decided to provide option to upgrade shipping to a different carrier for some additional cost.

All our prices include all the fees and taxes for the European customers, so if you are buying from EU, the price you see is the final price you pay for your item.

For international clients we deduct VAT, which is 21% in Latvia, and you pay without VAT for the product, but may require to pay customs duties on product arrival. Depending on where you live, your country’s customs office may impose a few additional charges on your order. In some countries, orders below a certain value may not be subject to duties. This is often known as De Minimis value, and is determined by your local customs office.

For more information on customs, duties, taxes and other import charges, please contact your local customs office.

To re-set your password, follow the 'FORGOT PASSWORD' instructions on the LOG IN page. Please note, for security reasons we are unable to send your old password via email.

We try to restock our products as fast aswe can, but the market is really dynamic, so if you are interested in aspecific item, please don’t hesitate to contact us and maybe considerpreordering to make sure you get your item as soon as it reaches our warehouse

In the event you wish to cancel your order, please contact us.

Order is possible to cancel only before it was picked up by the courier service. After it has been picked up, we are unable to reroute the package, it will need to get to you, you will need to return it to us, and after receiving and checking the item, we will issue a full refund.

If you wish to change your delivery address, please contact us and we will do our best to assist you in this matter.

We can only change your address before the item was picked up by the courier service, so please provide all the information in advance

In order to help you further, we would really appreciate if you could provide us with the following information :

- First and Last name,

- Company name (if needed),

- Street name and number,

- Zip code and City,

- Country,

- Phone number and Email Address.

Please be aware that an address change will delay the delivery time. We cannot be held responsible for any delay in delivery due to an address change requested by a customer.

We aim to ensure that you receive your order as quickly as possible.

Once your order is successfully submitted, the warehouse then processes your order the following business day. It is then picked, packed, and dispatched. Once it is on its way to you, you will receive an email notification containing your tracking information, along with an estimated delivery date.

Kindly note that orders placed after 11:00 am (CET) are not guaranteed to be shipped the same day. Packages are not transported nor delivered on weekends and local public holidays.

While we always strive to have our orders delivered on time, we acknowledge that the unforeseeable is inevitable. External factors outside and its courier’s control, such as extreme weather conditions and technical failures, are bound to occasionally cause delays, and we ask for your patience and understanding when they do.

Additionally, please note that during promotional campaigns, delivery times may be longer than usual.

Feel free to reach out to us if you have any questions about your order's status. We're always happy to help!

To place your order, select the item(s) that you wish to purchase and add it to your shopping cart. Then, proceed to the checkout page where you must fill in your personal information and pay for the order. Make sure to double check that you have filled in your details correctly to ensure that you receive all the necessary info and that your order is delivered without any complications.

If you need any help, we strongly advise you to speak to one of our Customer Service advisors , they will be happy to assist you.

We have several verification stages when customers place an order, this is done to provide our customers with the highest level of security.

If your order is successful, you should within the next 10 minutes receive an order confirmation via the e-mail address provided by you at the checkout page. If not, please contact us and we can assist you in this matter.

You can cancel a preorder by writing a request to info@oneride.eu with information about your preorder and reasons for canceling. Any preorder can be cancecled, but you need to take this part of our Terms and conditions into account:

Since the preorder is not a typical order, special rules apply. Preorder is an order of the product that is not currently in stock. The customer pays in full for the product and his product is reserved for him according to the line of preorders before him: the first one to preorder is the first one to receive the product.  If the batch is sold out, other customers are unable to preorder from this batch, the amount of units in one batch is always limited. Hence, for canceling a preorder we keep 10% of preorder amount. If a customer decides to change his order, to another unit in stock, or another preorder – 5% of initial preorder amount is held. Please take a note of this information before making a preorder.